Contact Us

Registration & Taking Your Test

You may register or withdraw through your account.

If you need additional assistance, contact NYSTCE customer service:

Email:	Send us a message
Phone:	(800) 309-5225 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays (Automated Information System available 24 hours daily)
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	NYSTCE Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems

Schedule, Reschedule, or Cancel

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact NYSTCE customer service:

Email:	Send us a message
Phone:	(800) 309-5225 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays (Automated Information System available 24 hours daily)
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	NYSTCE Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems

Test Center Information

If you need directions or information about how to find your test center.

Web:	NYSTCE appointments: www.pearsonvue.com/nystce Includes chat and email
Phone:	(800) 989-8532 Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time Sat: 8:00 a.m.–5:00 p.m. eastern time Excluding local holidays, as posted on VUE's Customer Service page

Scoring & Reporting

Email:	Send us a message
Phone:	(800) 309-5225 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays (Automated Information System available 24 hours daily)
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	NYSTCE Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems

Requesting Alternative Testing Arrangements

To request alternative testing arrangements:

Review the Alternative Testing Arrangements section of this website
Register for your test
Submit your alternative testing arrangements request form, including all required documentation

General Questions

Email:	Send us a message
Phone:	(800) 309-5225 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays (Automated Information System available 24 hours daily)
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	NYSTCE Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems

Certification Requirements & Which Tests to Take

Contact New York State Education Department for information about certification requirements.

Web:	New York State Education Department

Live customer support will not be available during the following holidays:

Nov 28–29, 2024
Dec 24–25, 2024
Jan 1, 2025
Jan 20, 2025
May 26, 2025
Jun 19, 2025
Jul 4, 2025
Sep 1, 2025
Nov 27–28, 2025
Dec 25–26, 2025

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All Test Materials and Related Content, including but not limited to preparation materials, study guides, and full-length practice tests: Copyright © New York State Education Department. NYSTCE, New York State Teacher Certification Examinations, and the NYSTCE logo are trademarks of the New York State Education Department. Pearson and its logo are trademarks, in the U.S. and/or other countries, of Pearson Education, Inc. or its affiliate(s).

Videos and Tutorials, Software and Systems, and Format of Website: Copyright © Pearson Education, Inc. or its affiliate(s). All rights reserved. Evaluation Systems, Pearson, 300 Venture Way, Hadley, MA 01035. Used with permission by the New York State Education Department.